We Are Here to Help

Our primary goal is to make your online purchasing experience convenient, quick and secure. To help accomplish this goal, we have developed simple "no-nonsense" policies. Click a link above for more information. If you can't find the answer, please contact us by email or telephone. We look forward to hearing from you.

Alterations

We custom hem trousers to your inseam measurement. You specify your inseam length when you add trousers to your shopping cart. All other items are factory hemmed to standard sizes. See "Sizes" for more information. Trousers or slacks hemmed to 27" or less are not returnable or exchangeable.

Allotment Information

Check your uniform allotment balance at 800-287-5003.

JOB TYPE	ALLOTMENT 11/21/2012
Carrier - New	$480* / $492†
Carrier - Veteran	$390* / $399†
CCA (City Carrier Assistant)	$390
Window Clerk - New	$192 / $197†
Window Clerk - Veteran	$171 / $175†
MVS - New	$492 / $504†
MVS - Veteran	$399 / $409†
APWU Work	$81 / $83†
NPMHU Work	$74 / $80†
NPMHU Contract	$147 / $158†
APWU Custodial Maintenance	$154 / $158†
APWU Vehicle Maintenance	$195 / $200†

Note: Allotment amounts listed above are for employees whose uniform anniversary is after 11/21/2012. We recommend that you call Citibank toll free @ 1-800-287-5003 to verify your allotment balance and anniversary date.

^*Carriers received an increase retroactive to 11/21/12. Availability of additional funds is still being determined at time of printing.

^†Allotment amount for employees whose uniform anniversary is after 11/21/13.

Shoes: Carriers and Mail Handler/Maintenance personnel may buy shoes beginning with their 1st allotment; Window Clerks may buy shoes with their 3rd allotment.
 

Authorized Uniform Items (ELM)

Authorized uniform items are described in detail in the USPS Employee and Labor Relations Manual (ELM) Section 933.

Catalog Request

* = required field
*Name
*Street Address
*City, *State *Zipcode
Telephone (123-456-7890)
*Craft	------- select craft ------- Letter Carrier Motor Vehicle Service Transitional Employee City Carrier Assistant Window Service Mail Handler Maintenance BMEU Other
*Anniversary Date (MM/DD/YY)
Email Address
Yes, I want to receive emails about special offers and promotions. (You must provide your email address above.)
Special message (if any):

Note: Postal Uniform Discounters respects your privacy.
Information submitted on this form will not be provided to any outside organization.
 

City Carrier Assistant (CCA)

We can accept your order now for the full $390 voucher amount! Follow the steps below to place your order.

1. Find the Type 1 items you want and add them to your cart. When finished, select the "CHECKOUT" tab.
2. Before you reach our secure checkout form, you will be asked to supply your allowance amount and craft. Enter the amount remaining from your Letter of Authorization (Voucher) and select City Carrier Assistant for your craft. Click the "Checkout" button.
3. Complete our secure checkout form. If your order exceeds the Voucher amount use the "Other Payment" section to enter your personal credit card information. Your personal card will not be charged until we receive payment from the USPS under the Voucher program.
4. The USPS does not currently have a process for redeeming your Voucher. We ask that you email or fax it as soon as it is available, so that we may begin the payment process and get your order to you. Please fax to 954-739-3994, Attention: PUD/CCA, or scan and email to support@postaluniformdiscounters.com. We will not ship the order until we have been paid or can confirm that we will be paid. This may delay your order days or even weeks while we work with your supervisor to get the paperwork correct.

Contact Us

EMAIL
Send an email for general information regarding our products including availability, promotions, and pricing. Email is also appropriate for general support, especially after the sale. For urgent requests, please put URGENT in the subject line of your email. To send an email, click here.

TELEPHONE
We are available by toll free telephone for new orders and customer service at 800-733-1243. Our hours are Monday through Friday between the hours of 8:30 AM and 12:00 Midnight EST.

MAIL
Our mailing address is:
    Postal Uniform Discounters
    PO Box 190145
    Inverrary FL 33319

Email List

Join our email list by completing the form below.

* = required field
*Name
*Email Address
*Craft	------- select craft ------- Letter Carrier Motor Vehicle Service Transitional Employee City Carrier Assistant Window Service Mail Handler Maintenance BMEU Other
*Anniversary Date (MM/DD/YY)

Note: Postal Uniform Discounters respects your privacy.
Information submitted on this form will not be provided to any outside organization.
 

Frequently Asked Questions (FAQ)

Q: How quickly can my order be shipped?
A: We make every effort to ship your order that day or the next business day for in-stock items that don't require alterations. Alterations typically add one or two days to the order processing time. See our "Shipping" page for typical USPS transit days based upon where you live. Some special order shoes are shipped directly from the shoe company to you and will come in a separate shipment. The packing list will indicate this.

Q: When will my backordered item(s) ship?
A: Postal Uniform Discounters maintains has a huge stock in our warehouse and we work hard to avoid any backorders. Backordered items will ship as soon as they arrive to us from the manufacturer. Please call and we should be able to give you the appropriate timeframe depending upon the item.

Q: Can my order be shipped to my Post Office?
A: Orders may be shipped to your home or to your post office address

Q: Do I lose this year's allowance if I don't use it before my next anniversary date?
A: Allotment amounts cannot be rolled over from year to year. Use it or lose it! It is helpful to spend any old allotment money at least two weeks before your new allotment becomes available to avoid processing problems with your credit card bank transaction. If you did not spend all your allotment money before it expired due to an emergency, contact your Human Resource Manager or Station Manager for information on how to proceed. On a case by case basis the USPS may re-allot the unused portion.

Q: Can I place an order for my next year's allotment money now?
A: Orders using your next year's allowance can be placed with us up to 90 days in advance of the new allotment date. We call these "Future Orders". On the checkout form, enter your future allotment date and in the "Special Instructions" type in "Future Order". When your new allowance money becomes available, the order will be immediately processed.

Q: Do I have to pay sales tax on my order?
A: Sales tax is not required on orders paid with your uniform allowance. Sales tax may be collected on the amount of your order which exceeds your uniform allowance if you live in a state that requires the collection of such tax. If required, we will apply the appropriate sales tax to your order and include it in your invoice when your order is shipped.

Q: Can anyone purchase items from Postal Uniform Discounters?
A: We can only sell postal-logo items to USPS uniformed employees. However anyone can purchase non-logo items such as shoes, socks, overshoes, gloves, belts, and non-logo hats.

Q: What restrictions are there on what a Postal Employee can buy with their allowance?
A: USPS ELM (Employee and Labor Relations Manual) regulations state that Postal Employees who are required to wear a uniform must select items from the uniform category as prescribed for their appropriate gender and duties and are not allowed to order for others. See the list by craft on our "Authorized Emloyee Uniform Item (ELM)" page. All crafts can purchase shoes on their allowance.

Q: What happens if I go over my allowance or want to pay with a personal credit card?
You may pay the remainder of your balance with a personal credit card if you go over your allotment. If you would like to pay for the whole purchase with a personal card, we can only process the order if you provide a USPS uniform allowance card number. This is due to postal regulations and for security purposes.

Q: I am a Transitional Employee (TE). Can I place an order?
Yes. We have special handling for TE orders. Follow the instructions here.

Q: What is your return policy?
A: Customer satisfaction is our goal. All merchandise in resalable unused condition may be returned for exchange or a refund within one year of purchase. If used and found defective, we will exchange or repair within one year of the purchase date when accompanied by your receipt. Please try on your new garment soon upon receipt to make sure it fits to your satisfaction. Do so before washing or wearing. Trousers or slacks hemmed to 27" or less are not returnable or exchangeable. We will refund your postage due to our shipping errors or defects in merchandise. If you are returning an item and want a different size, we will pay for shipping of the replacement item(s) back to you. You pay for shipping to us. We accept the return of any item that has not been used and is still in the original packaging. When returning an item, use the return form which came in your package, or use the downloadable form here (pdf).

Q: What alteration services do you provide?
A: We custom hem trousers to your inseam measurements. You specify your inseam length when you add trousers to your shopping cart. All other items are factory hemmed to standard sizes. See our "Sizing" page for more information. Trousers or slacks hemmed to 27" or less are not returnable or exchangeable.

Q: I noticed that I made a mistake on my order on the website. What do I do?
A: Forward your confirmation email to our customer support email address with the change needed or call us immediately at 800-733-1243. Leave a message if it's after hours.

Q: I have received my order and there are mistakes. What should I do?
A: If there are mistakes in your order, contact us immediately for assistance. If you are missing items, check your packing slip to make sure that they are not backordered, or if it is shoes check to see if they are being shipped directly to you from the manufacturer.

Q: Is ordering on your site secure?
A: We have security measures in place to protect against the loss, misuse or alteration of information under our control. When accessed using an SSL capable browser, your order is processed on a secure server and your information is encrypted for maximum security. We use a secure server environment, encryption, unique user names and passwords, and other advanced technology to prevent interference or unauthorized access.

Q: What is your Privacy Policy?
A: We ask for information that is required to obtain authorization from the USPS Uniform Program to process your order. In addition, we ask for billing and shipping information. We may, from time to time, ask for information related to feedback in an online survey, or subscription to a newsletter or mailing list. The information you provide is kept confidential and used to support your customer relationship with us. The information provided by you is not disclosed to any outside organization unless required by law or other regulatory authority. Like many companies, we use "cookie" technology to keep track of your shopping cart and the pages you visit. The cookie does not contain any personal information about you and is not used for any other purpose. We also collect certain information from visitors and customers of our website, such as Internet addresses. This information is logged to help diagnose technical problems, improve the quality of our service and administer our website. Our website may link to other websites. We are not responsible for the privacy practices or the content of these websites. Please check the privacy policy of any website you visit.

Links

Postal Employee Network
Postal Workers Online
Lu's News & Views
Mailman "Stuff"

Opt-out

If you do not wish to receive future communications or offers from us, please send an email to customer support with OPT-OUT in the subject line or mail a letter to:

Opt-Out
Postal Uniform Discounters
PO Box 190145
Inverrary FL 33319

Praises

Pricing & Stock Numbers

Our Internet prices are discounted and significantly lower than many authorized postal uniform dealers. Our prices are subject to change at any time without notice. We review the pricing on each order and reserve the right to correct inaccurate pricing before an order is shipped. If inaccurate pricing is found, we will notify you before we ship your order.

The stock numbers listed on our website are used by us to identify the associated item. In some cases, our stock numbers are equivalent to certain manufacturers' stock numbers. This does not mean that we are limited to supplying only one particular brand from one particular manufacturer. We will always search out the best bargains on approved merchandise at the highest quality available and freely substitute lower cost brands in order to keep our prices low.

Privacy

We ask for information that is required to obtain authorization from the USPS Uniform Program to process your order. In addition, we ask for billing and shipping information. We may, from time to time, ask for information related to feedback in an online survey, or subscription to a newsletter or mailing list.

The information you provide is kept confidential and used to support your customer relationship with us. The information provided by you is not disclosed to any outside organization unless required by law or other regulatory authority.

Like many companies, we use "cookie" technology to keep track of your shopping cart and the pages you visit. The cookie does not contain any personal information about you and is not used for any other purpose.

We also collect certain information from visitors and customers of our website, such as Internet addresses. This information is logged to help diagnose technical problems, improve the quality of our service and administer our website.

Our website may link to other websites. We are not responsible for the privacy practices or the content of these websites. Please check the privacy policy of any website you visit.

Returns

Customer satisfaction is our goal. All merchandise in resalable unused condition may be returned for exchange or a refund within one year of purchase. If used and found defective, we will exchange or repair within one year of the purchase date when accompanied by your receipt.

Please try on your new garment soon upon receipt to make sure it fits to your satisfaction. Do so before washing or wearing. Trousers or slacks hemmed to 27" or less are not returnable or exchangeable.

Shoe returns: When you return a defective shoe, we will examine it and assess the damage. In most cases, we will be able to make a determination and immediately issue a replacement or a credit. Occasionally, we will need to send the shoe back to the manufacturer for final determination. In these cases, it can take 6 to 8 weeks for the manufacturer's decision. We will notify you if there is a problem with your return and continue follow up with the manufacturer on your behalf to try to minimize the time required to resolve the issue.

We will refund your postage due to our shipping errors or defects in merchandise. If you are returning an item and want a different size, we will pay for shipping of the replacement item(s) back to you. You pay for shipping to us. We accept the return of any item that has not been used and is still in the original packaging.

When returning an item, use the return form which came in your package, or use the downloadable form here (pdf).

Sales Tax

Sales tax is not required on orders paid with your uniform allowance.

Sales tax may be collected on the amount of your order which exceeds your uniform allowance if you live in a state that requires the collection of such tax. If required, we will apply the appropriate sales tax to your order and include it in your invoice when your order is shipped.

Search

We provide a basic search function to help you find the item(s) you are looking for. The search form is located at the top right corner of each page. Enter one or two keywords in the search box, then press enter. A list of potential matches will be returned. Click the link(s) to view the item(s).

Google search will be added soon.

Security

We have security measures in place to protect against the loss, misuse or alteration of information under our control. When accessed using an SSL capable browser, your order is processed on a secure server and your information is encrypted for maximum security. We use a secure server environment, encryption, unique user names and passwords, and other advanced technology to prevent interference or unauthorized access.

Shipping

In the Continental U.S., all packages will be shipped via USPS Parcel Select; See accompanying chart for estimated shipping time. All packages to Alaska, Hawaii, American Samoa, Guam, Puerto Rico and Virgin Islands will be shipped USPS Parcel Post. Delivery is free on all orders of $25 or more and a delivery fee of $3 will be charged on orders under $25 shipped by Parcel Select or Parcel Post. If you would like your package shipped by Priority mail a charge of $5 will be added to your total (the Priority mail charge will be $7 for customers in Alaska, Hawaii, American Samoa, Puerto Rico and Virgin Islands and $10 for Guam). Please indicate on the "Special Instructions / Comments" section of the checkout page that you would like us to ship your package Priority, and whether to charge your USPS Citibank credit card or your personal credit card. Some special order shoes are shipped directly from our vendors to you and would come in a separate shipment. The packing list would indicate when this has occurred on an item.

Site Map

Home Page

  Letter Carrier & MVS - Type 1 Postal Uniforms
  Window Service / Retail Clerk - Type 2 Postal Uniforms
  Work Clothes for Mail Handler / Maintenance / BMEU - Type 3 Uniforms
  USPS Approved Footwear and Socks
  Non Allotment Accessories and Gift Items

  About Us
  What's New
  Size Charts and How to Measure

  More Information
    Alterations
    Allotment Information
    Authorized Uniform Items (ELM)
    Catalog Request
    City Carrier Assistant (CCA)
    Contact Us
    Email List
    Frequently Asked Questions (FAQ)
    Links
    Opt-out
    Praises
    Pricing and Stock Numbers
    Privacy
    Returns
    Sales Tax
    Search
    Security
    Shipping
    Transitional Employees (TE)

  Check Out

Transitional Employees (TE)

Instructions to Place an Order

1. Find the Type 1 items you want and add them to your cart. When finished, select the "CHECKOUT" tab.
2. Before you reach our secure checkout form, you will be asked to supply your allowance amount and craft. Enter the amount from your Letter of Authorization (Voucher) and select Transitional Employee for your craft. Click the "Checkout" button.
3. Complete our secure checkout form. In the "Letter of Authorization (Voucher)" section, enter the contact name and telephone number of the person responsible for payment. This will often be the person who signed the Voucher or your station manager. Also, enter the amount of the order to be paid with the Voucher.
4. If your order exceeds the Voucher amount use the "Other Payment" section to enter your personal credit card information. Your personal card will not be charged until we receive payment from the USPS under the Voucher program.
5. We ask that you email or fax the Voucher within 2 days, so that we may begin the payment process and get your order to you. Please fax to 954-739-3994, Attention: PUD/Daph, or scan and email to support@postaluniformdiscounters.com. We will not ship the order until we have been paid or can confirm that we will be paid. This may delay your order days or even weeks while we work with your supervisor to get the paperwork correct.